Frequently Asked Questions

This product is for those who want to perform alignment adjustments under the same conditions and with the same standards every time.

It is suitable for individual users, maintenance shops, and racing teams who prioritize the reproducibility of measurement and adjustment results, such as for checking after suspension replacement, setting up before a race, or comparing conditions after a driving test.

You can use it if you have basic knowledge of suspension maintenance.

This product is not a tool that automates the work itself, but rather a tool that allows you to measure and adjust under the same conditions and easily compare results. If you are performing alignment work for the first time, please also refer to the usage guide.

View Usage Guide

Both products support the vehicle with the wheels removed for alignment measurement and adjustment. The main differences are in their structure, manufacturing method, freedom of specification, and price range.

Learn more about product differences

In principle, you do not need to measure vehicle dimensions yourself when ordering.

On the order screen, you will select and enter information to determine product specifications, such as PCD/number of holes, hub center height, and compatible wheel inches.

For custom-made products, we will contact you to confirm the specifications after your order and before manufacturing begins.

Even if there are no apparent issues, we will confirm the details before starting production. If there are any undecided items, you can still place your order and finalize them during the confirmation process.

813 Alignment Tools' main products are manufactured based on the specifications you select and input. They are compatible with genuine/aftermarket suspensions, vehicles with adjustable ride height, and competition vehicles.

Dummy Wheels, Hub Stand, and Hub Stand PLUS come with a fitting guarantee. If they cannot be installed under normal operating conditions, we will address the issue after confirmation. If you are unsure, please consult us before purchasing.

Consult about specifications and compatibility

1. 01
   Order Placement

   Orders are accepted via our online store, quotation, or bank transfer.

2. 02
   Specification Confirmation

   For custom-made products, we will confirm your order details and specifications before production.

3. 03
   Production

   After confirmation is complete, production will proceed according to the process for each product.

4. 04
   Shipping

   After shipping, we will email you the tracking number.

The estimated delivery times are as follows. These may vary depending on specification confirmation and order status.

• Dummy Wheels: Approximately 5 weeks ~
• Hub Stand PLUS: Approximately 3 weeks ~
• Other Custom-Made Products: Approximately 4 weeks ~
• Subscription: Shipping times vary depending on stock availability

Learn more about production periods

Domestic shipping is handled by Sagawa Express. Shipping costs are as follows:

• 25,000 JPY (tax included) or more: Free shipping
• Less than 25,000 JPY (tax included): 1,200 JPY nationwide flat rate
• QSTARZ Mount Bracket only: 420 JPY nationwide flat rate

After shipping is complete, we will email you tracking information.

Learn more about shipping

The usage guide provides instructions with photos and diagrams, from setup preparations to camber and toe measurement and adjustment.

View Usage Guide

Yes. We provide support for product specifications and usage both before and after purchase. If you have a specific situation you'd like to confirm, please contact us with details such as your car model, specifications, and photos.

Consult about usage

It is a rental service that allows you to use products monthly without a limited period. Ownership of the product does not transfer, and it must be returned at the end of the usage period.

The usage period begins three days after the product arrival date. If you wish to specify a date and time, please inform us when ordering or when we contact you for confirmation.

Packing materials for return are included with the product. As it is a heavy item, please use Sagawa Express for return. After confirming your return notification, billing will be stopped according to the prescribed procedures.

There is no automatic system to transition from a subscription to a one-time purchase. If you wish for long-term use or to purchase the product, please consult us individually.

View Subscription Policy