Returns, exchanges, and cancellations
RETURNS & CANCELLATIONS
We will check the condition of the product and its production status, and guide you through the necessary steps.
If you find discrepancies, damage, or missing accessories, please contact us within 7 days of product arrival.
Please note that the conditions for returns and cancellations differ between custom-made and pre-made products.
Returns without prior contact will not be accepted. Please inform us of your order number and the condition of the item before returning it.
01
OVERVIEW
Overview of Conditions for Support
Within 7 Days
Product Discrepancy, Damage, or Initial Defect
Please check the contents and condition of the product upon arrival.
Within 3 Months
Hub Stand PLUS
Standard Sizes
You can return the product after checking its actual usability.
Not Applicable
Custom-Made Products
Returns or exchanges due to customer's convenience are generally not accepted.
02
INITIAL ISSUE
Product Discrepancy, Damage, or Initial Defect
Please contact us within 7 days of product arrival.
In the unlikely event of a discrepancy with your order, damage/deformity during shipping, missing accessories, or manufacturing defects, please contact us before using or processing the product.
CONTACT PERIOD
Within 7 days
Calculated from the product arrival date
Arrangement of Replacement Product
If a defective or incorrectly delivered product is confirmed, a replacement will be arranged promptly.
In Case of No Stock
We will offer a refund, custom production, or guide you to wait until the next restock.
Return Shipping Fee
Return shipping costs due to our fault, such as defective or incorrect products, will be borne by us.
03
RETURN SUPPORT
Return of Hub Stand PLUS
Standard Sizes
Within 3 Months of Purchase
You can decide after checking the actual usability.
For standard size Hub Stand PLUS products, to allow you to check their usability in an actual working environment, returns are accepted within 3 months of purchase.
Not Applicable
ORDER SPEC
Custom-sized products, such as those made by specifying the hub center height, are not eligible for return as they are tailored to the customer's specifications.
If you wish to return an item
Please contact us with your order number, product name, and reason for return before shipping it back. We will confirm the product's condition and guide you through the return method and subsequent procedures.
04
MADE TO ORDER
Returns/Exchanges of Custom-Made Products
Returns or exchanges due to customer's convenience are generally not accepted.
Dummy wheels, custom-sized Hub Stand PLUS, and similar items are manufactured based on the vehicle information, dimensions, and specifications you provide. Therefore, returns or exchanges due to customer convenience after completion are not eligible.
Please check before ordering
- Vehicle model/type
- PCD / Number of holes
- Hub center height
- Compatible inch size
- Other selected specifications
We will contact you to confirm specifications before production.
If there are any unclear points in the specifications or potential incompatibilities with the vehicle, we will confirm them before starting production. If you have any concerns, you can also consult us before placing an order.
05
ORDER CANCELLATION
Order Cancellation
Contact us immediately
Before Production/Shipping Arrangement
If there is a mistake in your order details, please contact us as soon as possible. We will check the production and shipping status and advise on whether cancellation is possible.
Generally, no cancellation
After Production Begins
For custom-made products, cancellations due to customer's convenience are generally not accepted once materials, processing, and arrangements have commenced.
Generally, no cancellation
After Shipping Arrangement
Cancellations of orders are generally not accepted once they have been shipped or handed over to the delivery company.
06
RETURN PROCESS
Returns and Exchange Process
Contact Us
Please provide your order number, product name, product condition, and reason for return.
Condition Confirmation
We will check photos and order specifications to determine if it is eligible for return or exchange.
Return Method Guidance
We will guide you on the return address, shipping method, and necessary packaging.
Exchange/Refund Processing
After confirming the returned product, we will proceed with exchange, replacement production, or refund.
Main Cases Where Returns/Exchanges Cannot Be Accepted ＋
- Products returned without prior notice
- Products that have been installed, processed, or modified
- Products damaged or soiled by the customer
- Custom-made products and products with customer-specific specifications
- Incompatibilities caused by customer's incorrect input of dimensions or specifications
- Minor scratches from the manufacturing process that do not affect product function, or other cosmetic differences
RETURN SUPPORT
If you wish to return, exchange, or cancel,
please contact us before returning the item.
We will check your order number and product condition, then guide you through the necessary procedures.