Warranty and Support

WARRANTY & SUPPORT

Check product specifications
and get support after installation.

At 813 Alignment Tools, we value your peace of mind when using properly designed and manufactured tools.
We offer warranty and return policies tailored to the product's characteristics and delivery method.

01

SUPPORT OVERVIEW

Three types of warranty and support

30 days

Fitting Guarantee

Covers cases where the product cannot be installed on the vehicle or there is clear interference.

3 months

Return Policy

Standard size Hub Stand PLUS can be returned after checking its usability.

All products

Manufacturing Quality & Initial Defect Support

Covers discrepancies from confirmed specifications, manufacturing defects, and initial defects.

02

PRODUCT COVERAGE

Warranty details by product

The applicable warranty content varies depending on the product's use and whether it's a standard size or custom-made.

ORDER MADE

Dummy Wheel

Quality Assurance
✓
Fitting Guarantee Within 30 days of delivery
—
Return Policy Not applicable for custom orders

ORDER MADE

Hub Stand

Quality Assurance
✓
Fitting Guarantee Within 30 days of delivery
—
Return Policy Not applicable for custom orders

STANDARD SIZE

Hub Stand PLUS
Standard Size

Quality Assurance
✓
Fitting Guarantee Within 30 days of delivery
✓
Return Policy Within 3 months of purchase

ORDER SPEC

Hub Stand PLUS
Custom Size

Quality Assurance
✓
Fitting Guarantee Within 30 days of delivery
—
Return Policy Not applicable for custom orders

BRACKET / MOUNT

Brackets / Stays

Quality Assurance
✓
Installation Compatibility Guarantee Within 30 days of delivery
—
Return Policy Not applicable

03

FITTING GUARANTEE

Fitting Guarantee

If it cannot be installed, we will confirm the situation and respond accordingly.

If dummy wheels, hub stands, or Hub Stand PLUS cannot be installed on the vehicle, or if there is clear interference, please contact us within 30 days of delivery.

We will check the vehicle, product, and interference points, and if necessary, manufacture and send a replacement.

CONTACT PERIOD

Within 30 days

Calculated from the delivery date

Please also check the information entered at the time of order.

Incompatibility caused by customer input errors regarding vehicle information, PCD, number of holes, dimensions, etc., is not covered by the warranty. If you have any concerns, please consult us before ordering.

04

RETURN SUPPORT

Hub Stand PLUS
Return policy for standard sizes

Within 3 months

You can decide after checking its actual usability.

Standard size Hub Stand PLUS products can be returned within 3 months of purchase.

Exclusions

Custom sizes such as ORDER SPEC are not eligible for return.

05

MANUFACTURING QUALITY

Manufacturing Quality & Initial Defect Support

✓

Product matches confirmed specifications

We confirm that the product is manufactured based on the dimensions and specifications confirmed after your order.

✓

No manufacturing defects

We address defects and initial failures caused by the manufacturing process.

✓

Guidance on response after confirming the situation

We check photos and usage conditions, then provide necessary responses such as repair or replacement.

06

SUPPORT FLOW

Warranty Support Flow

1

Inquiry

Please provide your order number, product name, and the situation you are experiencing.

2

Situation Confirmation

We will check photos of the product, vehicle, and affected areas.

3

Guidance on Response Method

Based on the confirmation results, we will guide you on replacement, alternative manufacturing, repair, etc.

Main cases not covered by warranty ＋
  • Damage due to drops, falls, collisions, accidents, etc.
  • Malfunctions due to improper use, unexpected loads, or usage environment
  • Product has been disassembled, modified, or processed
  • Incompatibility caused by customer input errors regarding vehicle information or dimensions
  • Scratches, wear, or cosmetic changes from normal use

If you are unsure whether your case is covered by the warranty, please contact us with the details of the situation.

PRODUCT SUPPORT

If you are unsure about product selection or specifications,
please consult us before purchasing.

We will confirm the vehicle type, purpose of use, and required specifications to recommend the appropriate configuration.

Consult about warranty and specifications View Ordering Guide