Frequently asked questions

For FAQs about each product, please check the relevant product page.

About orders and shipping

Q1. How long does it take from ordering to shipping?
Depending on the product, it can take up to 25 business days.
Q2. Who is the delivery company?
Domestic shipping is handled by Yamato Transport and Sagawa Express. International shipping is handled by Yamato Transport within Japan, and after departure, it will be handed over to a local delivery company.
Q3. How much is shipping?
Standard domestic shipping is 1,200 yen. Free shipping for orders over 25,000 yen. Please contact us separately for international shipping.
Q4.Do you ship overseas?
We can ship to any area where we can physically deliver. Please contact us in advance to ensure a smooth process.
Q5. Will I receive a shipping notification?
We will inform you by email when shipping is complete.
Q6. Can I specify a date and time?
Yes, it is possible. Please let us know your desired date and time before shipping.
Q7. How is the product packaged?
If a tool case is included, it will be packed in its own case. Otherwise, it will be packed in multiple boxes. Direct shipping to a specific location is also possible.

Payment and Guarantee

Q8. What payment methods are available?
Credit cards, mobile payment, and bank transfers are accepted. Please refer to the usage guide for details.
Q9. Can I pay in installments?
Payment can be made in 3 to 24 installments by credit card.
Q10. Can I get a receipt?
We will issue it upon request.
Q11. What if there is a defect in the product?
Please contact us within one week of receiving the product and we will respond accordingly.
Q12. What happens if there is an initial defect?
If an initial defect is confirmed, we will promptly ship a replacement product.
Q13. Is it possible to return the product?
Since this is a made-to-order product, we do not accept returns or exchanges, but you can change the specifications before production.
Q14. Can I exchange it?
As this is a made-to-order product, we are unable to offer exchanges, but adjustments can be made prior to production.
Q15. Is repair possible?
Yes, it is possible. We handle all parts. Please feel free to contact us.

Other questions

Q16. Do you sell in stores?
It is only available for sale online.
Q17. Can I see a demo of the product?
We are currently releasing video content on YouTube. If you would like to see the actual device, we can also arrange a private meeting.
▶ Official YouTube channel
Q18. Are there any manuals or videos on how to use it?
We have posted operation videos on YouTube. Individual explanations are also available upon request.
▶ Official YouTube channel
Q19. I would like to know the background to the product development.
Based on his experience working as a designer at an automobile manufacturer and his own racing experience, he creates products with the idea of ​​"giving form to what is needed." These products have been used and improved over and over again.
Q20. Has it been used by professional teams?
Although it has not been widely used, it has been introduced in official races such as the Super Taikyu Series and N-ONE Owners Cup.